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Design academics struggle in effectively reaching out to design practice, while design practitioners have difficulties in appropriating academic output. In their turn, design practitioners create new local knowledge that may not be recognised (as such) by design academics. This situation is seen as suboptimal and problematised as the research-practice gap. This paper addresses how knowledge exchange between design research and practice can be understood and improved. We therefore introduce and investigate a social co-design case study which bridged the gap between research and practice and which shows how knowledge development within academia, professional design practice, and non-professional design practice are interwoven. We analyse the case through an alternative template analysis incorporating four perspectives on ‘the gap’: abstraction, communication, alignment of knowledge needs, supporting local knowledge production. We compare and interrelate these four perspectives. This refines our theoretical understanding of the research-practice gap and provides implications and actionable insights about practitioner-centred knowledge production for design academics who want to contribute to design practice.